Customer Support & Helpdesk Software

Best helpdesk, live chat, and customer support tools for startups and growing businesses.

15 tools listed 4 categories
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C

Crisp

crisp.chat
Paid

The AI Customer Support Platform for Every Business.

Crisp is an AI-powered customer support platform designed to help businesses automate inquiries and streamline communication. It offers an all-in-one omnichannel inbox, AI agents, ...

Customer Support
AI AgentsOmnichannel InboxChat WidgetShared Inbox
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D

Dixa

dixa.com
Enterprise

The Agentic CS Platform Behind Exceptional Ecommerce Brands

Dixa is an agentic CS platform designed for ecommerce brands to enhance customer experience. It unifies customer conversations across various channels like chat, email, phone, and ...

Customer Service
Unified Conversations (across chat, email, phone, WhatsApp, social)Workflow Automation (routing rules, visual automation builder)Agent Workspace (one-screen view of orders, history, loyalty, AI suggestions)Performance & QA (automatic conversation scoring, trend spotting, coaching)
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F

Freshdesk

freshdesk.com
PaidDeal

AI-powered platform for modern customer service

Freshdesk is an AI-powered customer service platform designed to help businesses resolve customer queries faster and more accurately. It leverages AI agents and tools like AI Copil...

Customer Service
Vertical AI AgentsPrebuilt agentic workflowsFreshdesk Command CenterAI Copilot (AI summaries, live translations, reply suggestions)
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F

Front

front.com
Paid

Customer service platform — powered by AI, designed for humans

Front is a customer service platform that unifies teams, conversations, and AI into one coordinated system. It helps businesses manage complex customer operations by automating res...

Customer Service
Cross-team coordinationMulti-step workflowsAI command centerAI-powered request resolution
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G

Gorgias

gorgias.com
Paid

The Conversational AI platform for Ecommerce

Gorgias is a Conversational AI platform designed for e-commerce businesses. It helps brands sell more and resolve customer support inquiries by personalizing conversations, automat...

E-commerce
AI for Support & SalesBuilt for ShopifyUnified customer viewAI Agent (resolves 60% of inquiries)
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H

HappyFox

happyfox.com
Paid

AI Support Platform for CS, IT, and Ops teams

HappyFox is an AI-powered support platform designed for customer service, IT, and operations teams. It offers a comprehensive suite of products including help desk, AI contact cent...

Customer Support
AI-Powered Help DeskAI Contact CenterAI Agents (Autopilot)IT Service Management (ITSM)
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H

Help Scout

helpscout.com
Freemium

Shared Inbox, Help Center, & Live Chat Software

Help Scout gives teams the right blend of AI and people-powered tools to scale support without losing the personal touch customers love. It provides a shared inbox, help center, an...

Customer Support
AI assistant for routine requestsShared InboxInsights and reportingAI-powered reply assistance (recap, edit, translate, draft)
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H

Hiver

hiverhq.com
Freemium

The modern AI customer service platform combining AI with human support.

Hiver is an AI-powered customer service platform designed to help teams manage customer interactions across multiple channels. It streamlines ticketing, automates tasks, and provid...

AI Customer Service
Modern ticketingOmnichannel support (email, chat, Slack, voice, social)Shared inboxesLive chat
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I

Intercom

intercom.com
PaidDeal

The #1 AI Agent and next-gen Helpdesk for customer service

Intercom provides a complete solution for customer experiences, featuring a fully-featured Helpdesk built for the AI Agent era and a natively integrated world-class AI Agent, Fin. ...

Customer Service
Fin AI AgentNext-gen HelpdeskAI-powered tools for human agents (Copilot)Seamless handoffs between AI and human agents
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K

Kayako

kayako.com
Enterprise

Scale Support. Not Headcount.

Kayako is an AI help desk and customer support platform designed to scale support operations without increasing headcount. It leverages AI to automate ticket resolution, classify a...

Customer Support
AI Triage (Auto-classifies, prioritizes & routes tickets)AI Answers (Drafts accurate replies & automates repetitive cases)AI Continuous Learning (Learns from human resolutions & escalates to agents)AI-powered ticket routing
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L

LiveChat

livechat.com
Paid

The live chat software that gets the job done.

LiveChat is intuitive customer service software designed to increase online sales, improve customer satisfaction, and automate customer service. It's quick to set up, easy for team...

Customer Service
Live chat for sales and supportAI customer service chatbotsCopilot for agent assistanceCustomer information access
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R

Re:amaze

reamaze.com
Paid

AI-Powered Customer Service and AI Agent Platform Designed for eCommerce and Online Businesses

Re:amaze is a unified customer service, chat, and helpdesk platform that leverages AI to transform agent productivity and create happier customers. It consolidates all customer sup...

Customer Service
Shared inbox (email, chat, social media, SMS, VoIP, video calls, push notifications)Live chat with automated messaging, chatbots, and video callsChatbots (pre-built and custom)Push Campaigns
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T

Tidio

tidio.com
Freemium

Scale customer service without sacrificing customer trust or authenticity.

Tidio is a complete customer service platform that combines AI agents, live chat, and help desk features. It helps businesses automate up to 67% of conversations, streamline suppor...

Customer Service
AI agent (Lyro AI Agent)Help deskLive ChatProactive automations
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Z

Zendesk

zendesk.com
PaidDeal

Transform Customer & Employee Service with AI Agents

Zendesk provides an AI-powered solution designed to transform customer and employee service. It deploys self-improving AI agents that resolve conversations across any channel, enha...

Customer Service
AI agentsCopilotTicketingMessaging and live chat
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Z

Zoho Desk

zoho.com
Freemium

Agentic-AI powered customer service platform For service that never stops

Zoho Desk is an Agentic-AI powered customer service platform designed to help businesses manage customer interactions. It enables faster issue resolution, boosts customer retention...

Customer Service
AI-powered Zia AgentsOmnichannel supportSelf-service portalGuided conversations
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